Returns & Refund Policy
At Armeno Coffee Roasters Ltd, we take pride in the quality of our beans; however, due to the perishable nature of coffee, we cannot accept returns on roasted coffee but are happy to resolve any issues with equipment or merchandise.
Contact Our Team
Reach out to us within 14 days of receiving your order if there is an issue with your merchandise or if your coffee arrived damaged.
Provide Order Details
Include your order number and a brief description of the problem, along with photos if the item was damaged during transit.
Prepare Your Return
For non-perishable items like brewing equipment or apparel, ensure the product is unused and in its original packaging before shipping it back to our roastery.
Receive Refund or Replacement
Once your return is inspected or your claim is approved, we will process a refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing